How can one resend an ASN if a customer states that the ASN was never received.

 How can one resend an ASN if a customer states that the ASN was never received.

How can one resend an ASN if a customer states that the ASN was never received.

Since the trip is already closed, Shipping Execution will not allow another Ship Confirm and Interface Trip Stop to be run for that transaction.  

It is not possible to retrigger the ASN from the Shipping Transactions Form.

You can run the concurrent program "Departure Shipment Notice Outbound" for the trip/stop to resubmit it.  This action should retrigger the ASN  and send to the customer.

Using Order Management Super User Responsibility

Navigation:  

Shipping-->Interfaces-->Run

Select Departure Ship Notice Outbound

Select a Trip Stop as the parameter and then submit.

This will create DSNO file on your server and further when your schedule 856 request set will run it will pick DSNO and further processed and sent it to customer.